Reference

Legal Terms That Matter to Your Account

Our legal framework exists to protect your account, your deposits and your withdrawals.

Account SecurityPayment ProtectionData & PrivacySupport Access
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big 138 Legal Terms That Matter to Your Account
REACH US ANYTIME

How to Contact Us About Legal Matters

We offer multiple ways to get legal or account questions answered. Our support team handles account disputes, payment issues and policy questions through live chat during lobby hours, email for detailed requests, and in-app messages for urgent issues. Response times depend on your channel—live chat is fastest—and we log every contact so you can track resolution steps.

Team online

Live Chat

Open the chat bubble in your lobby when you're logged in. We respond to legal and account questions within minutes during peak hours. Fastest channel for urgent disputes.

Support Email

Send detailed legal or account questions to our support mailbox. Include your username and a clear description of your issue. We reply within 24 hours on business days.

In-App Notifications

Check your account's notification centre for urgent policy updates, account holds or verification requests. We send notices there first, so check regularly.

HOW WE PROTECT YOU

Account Security, Data & Your Control

Your trust depends on how we handle your data. We encrypt all login sessions, never store your full payment details on our servers, and use DANA, OVO, GoPay…

Encryption & Session Security

Every login uses HTTPS encryption. Your password is hashed on our servers and never shown in logs.

Payment Data Handling

We do not store your DANA, OVO, GoPay or QRIS account details. Your bank or e-wallet provider manages those credentials.

Data Retention

We keep your account history for 7 years to meet compliance requirements and resolve disputes.

Cookie & Tracking Policy

We use session cookies to keep you logged in and preference cookies to remember your language.

Account Access & Control

You own your account. You can change your password, update your registered email or phone, and close your account permanently…

Dispute & Data Requests

Contact support to request a copy of your data, dispute a transaction, or report unauthorized access.

Legal & Account Questions We Hear Often

Players in Makassar and across Indonesia ask us the same things about how we handle accounts, data and funds. Here are the answers that matter most.

Contact our support team immediately via live chat or email with your username and registered email address. We verify your identity using your account details and previous withdrawal records, then send you a secure password reset link. This usually takes under 2 hours. For security, we never reset passwords over chat—only via email to your registered address.

Yes. Write to support with 'Data Export Request' in the subject line and include your username. We compile your account history, deposit and withdrawal records, game play logs and support communications into a single file. We send it within 5 business days. This data is yours to keep or share as needed.

If you dispute a withdrawal, report it to support within 30 days. We investigate by cross-checking your withdrawal request, payment method confirmation and account history. If we find an error on our side, we return the funds to your DANA, OVO, GoPay or QRIS account immediately. Chargebacks through your bank are always slower and may freeze your account during investigation.

We keep your account data for 7 years after closure for compliance, tax and dispute resolution purposes. During this time, you cannot reopen the same account or username. After 7 years, we securely delete all personal data. Transaction records may be kept longer where law requires it.

Your deposits are protected because DANA, OVO, GoPay and QRIS hold the funds first. Your bank or e-wallet provider guarantees the transfer. We keep a separate reserve account where all player funds live. If we face payment delays, your bank or provider still honors your original transaction.

Yes. Contact support and request a temporary lock (suspension for 30 to 365 days) or permanent closure. We process this within 24 hours. During a lock, your account is inaccessible and no deposits or withdrawals can be made. Closure is permanent and cannot be reversed.

One person, one account. Sharing login credentials is against our terms and may result in account suspension. Using multiple accounts to exploit payment offers or manipulate games also triggers suspension or closure. We detect linked accounts via IP address, device fingerprint and payment method overlap.

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