Reference

Terms & Conditions That Protect Your Play

When you open an account with big 138, these terms form the agreement between you and our platform.

Account SecurityPayment & Withdrawal RulesYour Data Rights
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big 138 Terms & Conditions That Protect Your Play
REACH OUR TEAM

How to Contact Us About Your Terms

If you have questions about how these terms apply to your account, or if you need to report a breach or dispute, our support team is here. We respond to inquiries across multiple channels during our operating hours. Whether you're in Makassar, Semarang or elsewhere in Indonesia, you can reach us the same way and expect consistent responses.

Team online

Live Chat

Open the chat window in your account lobby or on this site. Our team responds during operating hours, typically within minutes of your message.

Email Support

Send your account or terms question to our support mailbox. We aim to reply within 24 hours with clarification or next steps.

Account Settings

You can request a copy of your full account history, download your data, or update your contact details directly from your account preferences.

HOW WE PROTECT YOU

Data Security & Your Rights Under These Terms

Our terms include specific commitments around how we handle your personal data, payment information and account activity.

Data Encryption

All sensitive information—passwords, payment details, identity documents—travels over encrypted channels.

Cookie Policy

We use cookies to maintain your session, remember your preferences and track site performance.

Account Access Control

You control who can access your account through your password and two-factor authentication option.

Data Retention

We keep your account data for compliance and dispute purposes.

Third-Party Sharing

We share data only with payment processors, anti-fraud partners and where local law requires.

Request Changes

To update your personal information, restrict data use or request deletion, go to Account Settings or contact support with your…

Frequently Asked Questions About Our Terms

You don't have to open an account. If you're already a member and disagree with a change to our terms, you can request account closure through your settings or contact support. We'll process your withdrawal first, then close your account.

No. Accounts are personal and non-transferable. Each person must open their own account with their own identity documents. Accounts opened under false names or transferred between people violate these terms and result in permanent closure.

Deposits via DANA, OVO, GoPay, QRIS and bank transfer are processed according to each payment partner's schedule—usually under a minute for instant methods. Withdrawals must go to the same payment method you deposited from, take one to three business days, and require identity verification before release.

Contact our support team with your account number and the transaction date. We'll review your account history and game logs. If we can't resolve it, we follow the escalation process outlined in your local payment provider's terms and, where applicable, local arbitration rules.

We retain your account history, payment records and communications for two years after closure for fraud prevention, dispute resolution and compliance. You can request a data export or deletion after the retention period where local law permits.

We notify all account holders of material changes via email or in-app message at least 14 days before they take effect. You can review the updated terms in your account settings. Continued use of your account after the notice period means you've accepted the changes.

Violations—fraud, money laundering, stolen payment methods, account sharing—result in account suspension and forfeiture of any balance. We report serious breaches to relevant authorities where local law requires. Minor violations may result in warnings; repeated breaches lead to permanent closure.

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