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How We Protect Your Account and Payment Data

When you open an account at big 138 and deposit through DANA, OVO, GoPay or QRIS, your personal information and transaction details are encrypted and stored securely.

Encrypted account loginSecure payment processingTransparent data retention
big 138 How We Protect Your Account and Payment Data
PRIVACY INQUIRIES

Contact Us About Your Data

If you have questions about how we handle your privacy, want to request access to your data, or need help changing your account settings, our support team is here to guide you through the process. Reach out through the channels below and we'll respond within 24 hours during business days.

Team online

Email Support

Send a privacy inquiry to our team at [email protected]. Include your account username and the specific information you're asking about, and we'll respond with details about your data.

Live Chat

Open a chat conversation inside your account dashboard. Available Monday to Sunday, 08:00–22:00 WIB. Our agent will address privacy questions and walk you through account or data requests.

Account Settings

Update email, phone number or delivery address directly in your profile. Navigate to Settings > Personal Info on desktop or tap the account icon on mobile to manage what you share.

DATA SECURITY PRACTICES

How We Keep Your Information Safe

Your account security starts with encryption: all communication between your device and our servers is protected by SSL certificate technology.

Encryption & Login

SSL encryption secures every page you visit. Your password is hashed on storage, never visible to staff.

Payment Data

DANA, OVO, GoPay and QRIS handle your payment details directly.

Cookies & Tracking

We use cookies to remember your login and language preference.

Data Retention

We keep account, game and transaction records for the duration your account is active, plus 5 years after closure for…

Access & Correction

Request a copy of your personal data by emailing [email protected] with your account username.

Privacy Changes

If we update this privacy policy, we'll notify you by email and in-app message at least 14 days before the…

Privacy Questions You're Likely Asking

When you register, we collect your name, email, phone number, date of birth, address and country. During play, we also collect game history, deposit and withdrawal records, device type, browser information and IP address. This information helps us verify your identity, process payments and detect fraudulent activity.

We retain your account data for 5 years after closure to comply with local financial and gaming regulations. Game history and transaction records are kept for the same period. You may request earlier deletion where local law permits; contact [email protected] with your account username.

We do not sell your personal data. Payment processors for DANA, OVO, GoPay and QRIS receive only the minimum information needed to complete your transaction. We may share anonymised data with gaming analytics providers to improve service quality, but never your name, email or payment details.

Yes. Email [email protected] with your account username and request a data access report. We'll prepare a file containing your personal information, account history and transaction records within 10 business days at no cost.

We use cookies to remember your login, language preference and gameplay activity. Essential cookies keep your session live; optional cookies help us improve the user experience. You can disable non-essential cookies in your browser settings without losing core functionality.

Contact our support team immediately via live chat or email at [email protected]. Change your password in Settings > Security and enable two-factor authentication if available. Our team will review the account activity and help you secure it within a few hours.

Your data is stored on secure servers with firewall protection, daily backups and intrusion-detection monitoring. We conduct regular security audits and comply with local data protection standards. In the unlikely event of a breach affecting your data, we will notify you by email within 24 hours and explain the steps we're taking.